USE CASE
Support
Deliver always-on service that feels human, solves issues, and builds trust.
Hyper-personalized resolution
Permut agents deliver instant, contextual support by combining your brand’s knowledge base with live customer data (orders, availability, accounts). This reduces repetitive tickets, frees your team for higher-value tasks, and boosts satisfaction.
A knowledge base that grows with you
As the agent learns and improves, brands can centralize content in one hub, handling more topics autonomously and increasing efficiency without adding headcount.
Clarity on performance
Track every interaction to identify common topics and resolution rates. Spot gaps fast and strengthen the agent where it matters most.
Smart escalation
For complex cases that require human attention, the agent automatically raises tickets in your support platform, ensuring no question goes unresolved.
Connect with your stack, and reach customers where they are
Permut connects instantly with your tools, turning your existing stack into a unified engine for customer engagement.
Your AI workforce meets your customers in their preferred spaces, ensuring consistent engagement and impact at every touchpoint.
- Web widget
- SMS
