Permut vs Chatbase: compare AI agents for ecommerce
Chatbase is a general-purpose conversational AI agent platform for CX, sales and product. Permut is specialized in ecommerce. This comparison is based on public data from Permut and Chatbase, verified on October 21, 2026.
| Feature | Permut | Chatbase |
|---|---|---|
| Focus | Ecommerce (works standalone or on top of existing helpdesk) | General (support, sales, product) |
| AI approach | Autonomous agent + own helpdesk or on top of Zendesk, Gorgias, Freshdesk, Intercom, Gmail, Outlook | No-code autonomous agent builder + helpdesk inbox (from Standard plan) |
| Channels | Web, WhatsApp, Instagram, email (certified Meta BSP) | Chat, email, voice/phone, WhatsApp, Slack, Messenger, Instagram |
| Shopify | Yes (cancel, refund, change address, swap, catalog search) | Yes (included from Hobby plan) |
| Other integrations | Zendesk, Gorgias, Freshdesk, Intercom, Gmail, Outlook, Amphora, SEUR, Paack, GLS, Reveni, REVER | Stripe, Zendesk, Salesforce, Intercom, HubSpot, Freshdesk, Gorgias, Zapier, Twilio, Calendly, WordPress (on higher plans) |
| Pricing | From €140/mo (300 credits) | From $40/mo (700 credits) |
| Languages | 90+ languages; Spanish and Catalan native (designed and evaluated from Barcelona) | No public information |
| Headquarters | Barcelona, Spain | No public information |
| Source | permut.com, verified Oct 21, 2026 | chatbase.co, verified Oct 21, 2026 |
Public data verified on October 21, 2026
When to choose Chatbase
Choose Chatbase if you need a no-code AI agent builder for general use cases beyond ecommerce (support, sales, product guidance), you want to choose your own LLM and configure custom procedures and instructions with guardrails, or you pay per message credit (from $40/mo for 700 credits on Hobby plan with Shopify integration included).
When to choose Permut
Choose Permut if your brand is ecommerce and you need prebuilt ecommerce-specific actions (look up orders, cancel, refund, change addresses, swap sizes or products, search your catalog with stock and variant filters), you want WhatsApp and Instagram as primary channels (Permut is a certified Meta Business Solution Provider), your team or customers work natively in Spanish or Catalan (Permut is designed and evaluated in Spanish from Barcelona), or you prefer a platform specialized in ecommerce rather than a general-purpose tool.
Frequently asked questions
How is Permut different from Chatbase?
Chatbase is a no-code general-purpose AI agent builder for CX, sales and product (from $40/mo for 700 message credits). Permut is specialized in ecommerce with prebuilt actions for Shopify, 3PLs and returns platforms, native WhatsApp and Instagram as a Meta Business Solution Provider, and native Spanish design from Barcelona (from €140/mo for 300 credits).
Which is better for Spanish Shopify stores?
Permut is specifically designed for ecommerce with Shopify, with native actions for orders, cancellations, address changes, swaps and catalog search, plus integrations with Spanish 3PLs (Amphora, SEUR, Paack, GLS) and returns platforms (Reveni, REVER). Chatbase includes Shopify integration from Hobby plan, but it's a general-purpose platform.
Which AI agent has native WhatsApp for ecommerce?
Permut is a certified Meta Business Solution Provider, with direct WhatsApp Cloud API and Instagram with no intermediaries. Chatbase also offers WhatsApp among its channels.
How does Permut pricing compare to Chatbase?
Chatbase charges per message credit (from $40/mo for 700 credits on Hobby, up to $500/mo for 15,000 on Pro). Permut charges per inbound conversation (from €140/mo for 300 credits; each agent reply to an inbound message consumes 1 credit). Outbound WhatsApp template sends in Permut don't consume credits until the user replies.