Customer stories
See how leading companies use our technology to drive measurable results.
Ecommerce and retail brands use Permut to handle customer service conversations. Each case study shows what the agent does for that specific company and any results they've shared publicly.
43%
resolution rate
Permut helped Mundimoto manage customer inquiries across renting and motorcycle sales while capturing continuous feedback that improves both customer experience and online reputation.
+20%
CSAT
Permut helped Housfy measure customer satisfaction at scale across its property management operations while turning feedback conversations into new sales opportunities.
1,000+
qualified leads
Permut helped Vera turn cold telecom leads into scheduled sales calls by qualifying prospects through WhatsApp, capturing key customer context, and handing the conversation to the Call Center already prepared.
74%
resolution rate
In just a week, Permut became the first layer of interaction for customer inquiries at TRAMAS+, resolving the majority of routine support conversations automatically while dramatically improving response times.
500+
hours/month saved
In the last 6 months, Scuffers has handled more than 45,000 customer conversations through our website support widget, resolving half of them automatically while maintaining the service quality expected from a premium streetwear brand.
Frequently asked questions
What kind of companies use Permut?
Companies using Permut include footwear and fashion brands, cosmetics retailers, motorcycle gear sellers, and home goods stores. The case studies show how each uses the agent for their specific customer service needs.
Which channels do customers use?
Customers use web chat, WhatsApp and email. The agent works across these channels with the same capabilities.
What does the agent handle?
Across the published case studies, agents handle order tracking, returns and refunds, product questions, size guidance, and shipping updates. The specific tasks depend on each company's integrations and configuration.