Integrations for ecommerce AI agents
Permut agents don't just answer: they read and edit orders in Shopify, your 3PL and returns platforms, so what used to become a ticket gets solved in the same conversation.
When a customer asks about an order, the agent reads the status from your logistics partner and can change the address, swap the size, hold or cancel, without manual lookups. Returns platforms show refund status, returned items and reasons.
AI customer service agent connected to Shopify
The agent reads Shopify orders, cancels with refunds, updates addresses, swaps products or sizes before fulfillment, and searches your catalog to answer product questions or recommend alternatives.
AI customer service agent connected to Amphora
The agent checks order status in Amphora, changes shipping addresses or products before picking, holds or prioritizes orders, cancels unshipped orders, and opens cases with Amphora's logistics team when escalation is needed.
AI customer service agent connected to Bigblue
The agent looks up order status in Bigblue, updates shipping addresses and products before dispatch, holds or prioritizes orders, cancels unshipped orders, and checks return status with REVER when the customer asks where their return stands.
AI customer service agent connected to REVER for returns
The agent finds REVER returns by Shopify order number, replies with return status and refund method, lists returned items with quantities and reasons, and shows which refund method applies — original payment, bank transfer, gift card or promo code.
AI customer service agent connected to Reveni for returns
The agent looks up Reveni returns by order ID, shows return status and refund method, handles multiple stores per company, distinguishes returns from exchanges and warranties, and lists every returned item with product reference, quantity and reason.
Frequently asked questions
Which logistics platforms does Permut connect with?
Permut integrates natively with Amphora Logistics and Bigblue for order fulfillment and tracking, REVER and Reveni for returns management, and Shopify for order data and catalog. Each integration lets the agent read live order status, update addresses, swap products, cancel or hold orders, and track returns and refunds.
Can Permut work with Shopify and my 3PL at the same time?
Yes. Permut matches the Shopify order with the corresponding order in your 3PL (Amphora or Bigblue) and returns management system (REVER or Reveni) so the agent can answer tracking questions with real logistics data and act on orders that haven't shipped yet.
Can the AI agent change an order address or cancel an order?
Yes. The agent updates shipping addresses, cancels orders, swaps products or sizes, and holds or prioritizes orders directly in your logistics platform if the order status allows it. If the order has already shipped, the agent explains why it can't make the change and offers the next step according to your rules.
Which channels work with these integrations?
The integrations work on web chat, WhatsApp, Instagram and email. A customer can ask about their order on any of these channels.
What happens when the agent can't resolve something?
The agent escalates to your team with full conversation context and any attached images or documents. For logistics partners like Amphora, it can also open a ticket directly in the 3PL's system so the warehouse team gets the case with all the details.
How do integrations connect?
The Permut team helps connect each integration to your platforms. Once connected, you configure what the agent can do in each system.
Can the agent answer questions about returns?
Yes. With REVER or Reveni connected, the agent looks up returns by order number and replies with return status, refund method, returned items, quantities and reasons.