Permut vs Minimal AI: compare AI agents for ecommerce
Both Permut and Minimal AI offer autonomous AI agents for ecommerce that work on top of existing helpdesks. This comparison is based on public data from Permut and Minimal AI, verified on October 21, 2026.
| Feature | Permut | Minimal AI |
|---|---|---|
| Focus | Ecommerce (works standalone or on top of existing helpdesk) | Ecommerce brands with support teams |
| AI approach | Autonomous agent + own helpdesk or on top of Zendesk, Gorgias, Freshdesk, Intercom, Gmail, Outlook | Autonomous agent on top of existing helpdesk, with AI Manager |
| Channels | Web, WhatsApp, Instagram, email (certified Meta BSP) | Email, chat, WhatsApp, social, reviews |
| Shopify | Yes (cancel, refund, change address, swap, catalog search) | Yes (cancel order) |
| Other integrations | Zendesk, Gorgias, Freshdesk, Intercom, Gmail, Outlook, Amphora, SEUR, Paack, GLS, Reveni, REVER | Magento, Trengo, Firmhouse, Monta (WMS), Returnista |
| Pricing | From €140/mo (300 credits) | From €489/mo (up to 1,000 tickets) |
| Languages | 90+ languages; Spanish and Catalan native (designed and evaluated from Barcelona) | 95+ languages |
| Headquarters | Barcelona, Spain | San Francisco / Amsterdam (Minimal AI Inc.) |
| Source | permut.com, verified Oct 21, 2026 | gominimal.ai, verified Oct 21, 2026 |
Public data verified on October 21, 2026
When to choose Minimal AI
Choose Minimal AI if your operation is in Europe (Minimal has offices in San Francisco and Amsterdam, with focus on Benelux tools like Monta, Firmhouse and Returnista), you prefer to train your agent in natural language with an "AI Manager" where you decide which topics to automate, review or keep human, and you pay per full ticket (from €489/mo for up to 1,000 tickets with 14-day money-back guarantee).
When to choose Permut
Choose Permut if your team or customers work natively in Spanish or Catalan (Permut is designed and evaluated in Spanish from Barcelona), you need WhatsApp and Instagram as primary channels (Permut is a certified Meta Business Solution Provider), you want live actions with Spanish 3PLs (Amphora, SEUR, Paack, GLS) and returns platforms (Reveni, REVER), or you prefer to pay per inbound conversation (from €140/mo for 300 credits) instead of per full ticket.
Frequently asked questions
How is Permut different from Minimal AI?
Both are autonomous AI agents for ecommerce on top of existing helpdesks. Minimal AI charges per ticket (from €489/mo for 1,000 tickets) and has a Benelux focus. Permut charges per inbound conversation (from €140/mo for 300 credits), with native WhatsApp and Instagram as a Meta Business Solution Provider and native Spanish design from Barcelona.
Which is better for Spanish ecommerce brands?
Permut is natively designed in Spanish and Catalan from Barcelona, with direct integrations with 3PLs and returns platforms used by Spanish brands (Amphora, SEUR, Paack, GLS, Reveni, REVER). Minimal AI supports 95+ languages but has a Northern Europe focus.
Which AI agent has native WhatsApp for ecommerce?
Permut is a certified Meta Business Solution Provider, with direct WhatsApp Cloud API and Instagram. Minimal AI also offers WhatsApp among its channels.
How does Permut pricing compare to Minimal AI?
Minimal AI charges per ticket (from €489/mo for up to 1,000 tickets, going down to €0.36 per ticket at high volumes). Permut charges per inbound conversation (from €140/mo for 300 credits; each agent reply consumes 1 credit). Outbound WhatsApp template sends don't consume credits until the user replies.