Permut vs Yuma AI: compare AI agents for ecommerce
Both Permut and Yuma AI offer autonomous AI agents for ecommerce that integrate on top of existing helpdesks. This comparison is based on public data from Permut and Yuma, verified on October 21, 2026.
| Feature | Permut | Yuma AI |
|---|---|---|
| Focus | Ecommerce (works standalone or on top of existing helpdesk) | Ecommerce / DTC brands |
| AI approach | Autonomous agent + own helpdesk or on top of Zendesk, Gorgias, Freshdesk, Intercom, Gmail, Outlook | Autonomous agent on top of existing helpdesk |
| Channels | Web, WhatsApp, Instagram, email (certified Meta BSP) | Email, Facebook, Instagram DMs, web widget, chat; WhatsApp no public info |
| Shopify | Yes (cancel, refund, change address, swap, catalog search) | Yes (install on Shopify) |
| Other integrations | Zendesk, Gorgias, Freshdesk, Intercom, Gmail, Outlook, Amphora, SEUR, Paack, GLS, Reveni, REVER | Gorgias, Zendesk, Kustomer, Gladly, Re:amaze, Front, Klaviyo, Bigblue, Loop Returns, Recharge, Seal Subscriptions, Yotpo, Subscribfy, Salesforce, WooCommerce, Magento |
| Pricing | From €140/mo (300 credits) | From $14,400/year (~12,000 resolutions) |
| Languages | 90+ languages; Spanish and Catalan native (designed and evaluated from Barcelona) | Site EN/FR/ES; testimonial says 15 languages |
| Headquarters | Barcelona, Spain | Cambridge, MA, USA (European office in Barcelona, Rda. de Sant Pere 52) |
| Source | permut.com, verified Oct 21, 2026 | yuma.ai, verified Oct 21, 2026 |
Public data verified on October 21, 2026
When to choose Yuma AI
Choose Yuma AI if your helpdesk is Gorgias, Zendesk, Kustomer, Gladly, Re:amaze or Front, your volume justifies an annual contract (Yuma plans have 12-month commitment with illustrative pricing from $14,400/year), and you prefer a payment model based on full resolutions instead of inbound messages.
When to choose Permut
Choose Permut if you use Zendesk, Gorgias, Gmail, Freshdesk or Intercom and need WhatsApp and Instagram as primary channels (Permut is a certified Meta Business Solution Provider), your team or customers work natively in Spanish or Catalan (Permut is designed and evaluated in Spanish from Barcelona), you prefer monthly plans (20% off annual) from €140/mo, or you want an agent that works as its own helpdesk or on top of the existing one.
Frequently asked questions
How is Permut different from Yuma AI?
Both are autonomous AI agents for ecommerce. Yuma AI integrates on top of six helpdesks (Gorgias, Zendesk, Kustomer, Gladly, Re:amaze, Front) with annual plans from $14,400/year. Permut works on top of Zendesk, Gorgias, Gmail, Freshdesk and Intercom, or as its own helpdesk, with monthly plans from €140/mo and native WhatsApp and Instagram as a Meta Business Solution Provider.
Which is better for Spanish ecommerce brands?
Permut is natively designed in Spanish and Catalan from Barcelona, with evaluation and calibration in these languages. Yuma AI also offers Spanish among its languages, but Permut has it as a design priority.
Which AI agent has native WhatsApp for ecommerce?
Permut is a certified Meta Business Solution Provider, with direct WhatsApp Cloud API and Instagram. Yuma AI does not mention WhatsApp in its public information.
How does Permut pricing compare to Yuma AI?
Yuma charges per full resolution with annual commitment (illustrative plans from $14,400/year for ~12,000 resolutions). Permut charges per inbound conversation with monthly plans (20% off annual) from €140/mo for 300 credits; each agent reply consumes 1 credit.