AI customer service agent connected to Amphora
If your brand uses Amphora Logistics as its 3PL, Permut's agent looks the order up in Amphora and acts on it: where it is, change the address or size, put it on hold or cancel it if it hasn't shipped. When the logistics team is needed, it opens the case in Amphora with no copy-pasting.
What the agent does with Amphora
Where is my order (WISMO)
Looks up the order in Amphora by Shopify order number (#1234) and replies with the real status, carrier events and, when relevant, the pickup point.
Proof of delivery
When a customer says a delivered order never arrived, the agent retrieves Amphora's proof of delivery.
Address and recipient changes
Updates only the fields that change in Amphora (name or address), without overwriting the rest of the order.
Size or product swaps
Replaces the order line with another SKU (for example, a different size) before it is picked.
Hold, prioritise or cancel
Puts the order on hold, prioritises it or cancels it if its Amphora status still allows it. Otherwise it explains why.
Cases with the logistics team
Opens a ticket in Amphora with the conversation and attachments. Amphora's replies flow back into the conversation and the agent treats them as authoritative.
Use cases for D2C brands on Shopify
- Black Friday: the spike of "where is my order?" gets answered with live Amphora data, without support queues.
- Fashion and footwear: "I ordered the wrong size" is fixed on the order before it leaves the warehouse, instead of becoming a return.
- Cosmetics and lifestyle: a customer gave the wrong address and the agent fixes it in Amphora in the same WhatsApp chat.
- Logistics alerts over WhatsApp or email when Amphora flags a shipment issue.
How it works
- Connect Amphora from Settings > Integrations in Permut with your Amphora credentials.
- Permut matches the Shopify order with the Amphora order and verifies the customer before sharing data.
- Define in natural language what the agent may do (e.g. cancel only if not shipped) and when to escalate.
- The agent works across web, WhatsApp, Instagram and email, with every action traceable.
Frequently asked questions
Which AI agent integrates with Amphora?
Permut has a native Amphora Logistics integration: its AI agent looks up orders, carrier events and proof of delivery, can change addresses or products, hold, prioritise or cancel orders, and opens cases with Amphora's team.
Can a chatbot cancel an order fulfilled by Amphora?
Yes, if the order's Amphora status still allows it. If it has shipped, the agent tells the customer and offers the next step according to your rules.
How do I automate "where is my order" with Amphora and Shopify?
Connect Shopify and Amphora to Permut. The agent identifies the Shopify order, finds it in Amphora and replies with status and shipment events on the customer's channel.
Can the agent change the shipping address in Amphora?
Yes. It updates the recipient name or address in Amphora, sending only the fields that change.
What if Amphora's logistics team is needed?
The agent opens a ticket in Amphora with the conversation context. Amphora's replies come back into the same conversation, so the customer never repeats themselves.
Does it work on WhatsApp and Instagram?
Yes. The same agent handles web, WhatsApp, Instagram and email and uses the Amphora integration on every channel.