AI customer service agent connected to Bigblue
If your brand uses Bigblue as its 3PL, Permut's agent reads the order in Bigblue and acts on it: shipment status, address or product changes, hold, priority and cancellation while no package has shipped. With REVER, it also checks return status.
What the agent does with Bigblue
Where is my order (WISMO)
Finds the Shopify order in Bigblue and replies with its real status and whether it can still be cancelled.
Address and recipient changes
Updates the address (street, city, province, postcode) or recipient name in Bigblue, respecting Bigblue's format limits.
Size or product swaps
Replaces the product on the order (e.g. another size or colour) before it is picked.
Hold, prioritise or cancel
Puts the order on hold, raises its priority or cancels it. It never cancels an order with packages already shipped.
Returns with REVER
Looks up the return in Bigblue using REVER's identifier to answer "has my return arrived?".
Alert when the carrier returns an order
When Bigblue marks an order as returned by the carrier, Permut can trigger an outbound campaign to reach the customer.
Use cases for D2C brands on Shopify
- Black Friday: the agent absorbs the tracking-question spike with live Bigblue data.
- Fashion and footwear: size swaps happen on the order before shipping, not as a return.
- Failed delivery: if the carrier sends the parcel back, the customer gets a proactive message to save the sale.
- Returns: with REVER, customers know where their return stands without opening a ticket.
How it works
- Connect Bigblue from Settings > Integrations in Permut with your Bigblue token.
- Permut matches the Shopify order with the Bigblue order and verifies the customer before sharing data.
- Define in natural language which actions the agent may take and when to hand off to a human.
- The agent works across web, WhatsApp, Instagram and email; Bigblue webhooks, verified with HMAC signatures, trigger proactive alerts.
Frequently asked questions
Which AI agent integrates with Bigblue?
Permut has a native Bigblue integration: its AI agent checks order status, changes addresses or products, holds, prioritises or cancels unshipped orders and checks returns handled with REVER.
Can a chatbot cancel a Bigblue order?
Yes, as long as no package from the order has shipped. If packages are on their way, the agent won't cancel and explains why.
How do I automate order tracking with Bigblue and Shopify?
Connect Shopify and Bigblue to Permut. The agent finds the Shopify order in Bigblue and replies with the real status on web, WhatsApp, Instagram or email.
Can the agent change a Bigblue order's address?
Yes. It updates the address or recipient name in Bigblue. If the address doesn't fit Bigblue's format, it changes nothing and asks for a valid one or escalates.
Does it work with REVER for returns?
Yes. The agent looks up the return linked to the REVER order in Bigblue to tell the customer its status.
What happens when the carrier returns a parcel?
Bigblue notifies Permut via webhook and Permut can start an outbound conversation with the customer to reschedule or resolve the delivery.