AI customer service agent connected to REVER for returns
If your brand uses REVER to manage returns, Permut's agent looks up return status, refund method, returned items and reasons — answering "where is my return?" or "has my refund been processed?" with live REVER data linked to your Shopify or Bigblue orders.
What the agent does with REVER
Return status lookup
Finds REVER returns by Shopify order number or return ID and replies with current status, refund method and processing stage — backend/src/modules/integrations/rever/services/getReverReturnInformation.ts.
Returned items and reasons
Lists every item in the return (SKU, quantity, reason) so the agent can explain what was returned and why without the customer repeating themselves — normalizes REVER's return_summary to a common format.
Refund method and amount tracking
Shows whether the refund goes to original payment, bank transfer, gift card or promo code, with amounts per method — backend/src/modules/integrations/rever/services/getReverReturnInformation.ts getRefunds().
Cross-integration with Bigblue
When a customer asks about a return on a Bigblue-fulfilled order, the agent checks REVER using the Shopify return IDs linked in Bigblue — backend/src/modules/integrations/rever/services/checkReturnInformation.ts and Bigblue's return lookup integration.
Customer and order verification
Matches the REVER return to the Shopify order and verifies the customer's email before sharing return details — backend/src/modules/integrations/rever/rever.controller.ts getReturnInformation().
Multi-platform return data
Handles multiple Shopify return IDs per order, aggregates them, and replies with a unified return summary even when the customer created several partial returns — promiseAllObject in getReverReturnInformation.
Use cases for D2C brands on Shopify
- Fashion and footwear: "Has my return arrived?" gets answered with live REVER data, not a generic "we'll check and email you".
- Cosmetics and lifestyle: "When will I get my refund?" is answered with the exact refund method and status from REVER.
- Failed returns: if REVER flags a missing item or damaged return, the agent can escalate with full context so the human doesn't start from scratch.
- Returns with Bigblue: customers ask on WhatsApp and the agent checks both Bigblue fulfillment and REVER return status in one conversation.
How it works
- Connect REVER from Settings > Integrations in Permut with your REVER API key.
- Permut matches the Shopify order to the REVER return via platform_process_id and verifies the customer before sharing return data.
- Define what the agent should say when a return is in progress, completed, or has a refund pending.
- The agent works across web, WhatsApp, Instagram and email, pulling REVER data on demand.
Frequently asked questions
Which AI agent integrates with REVER for returns?
Permut has a native REVER integration: its AI agent looks up return status, refund method, returned items and reasons, cross-referencing Shopify and Bigblue orders.
Can a chatbot tell me if my REVER return has been processed?
Yes. The agent finds the return in REVER by Shopify order number, checks the status and refund, and replies with what's been refunded and how.
How do I automate return tracking with REVER and Shopify?
Connect Shopify and REVER to Permut. The agent identifies the order, finds the linked REVER return, and replies with status and refund details on any channel.
Does it work with Bigblue for returns?
Yes. When Bigblue fulfills the order and REVER manages the return, the agent checks both: Bigblue for shipment status and REVER for return status.
What if the customer made multiple partial returns?
The agent aggregates all REVER returns linked to the Shopify order and replies with a unified summary of what was returned, refunded and what's still pending.
Does the agent show return reasons?
Yes. It lists every returned item with its SKU, quantity and the reason the customer gave ("wrong size", "damaged", etc.) from REVER's data.